Frequently Asked Questions

We work directly with publishers and authorized distributors across the globe to secure limited runs, deluxe editions, and Kickstarter-exclusive versions of highly rated games. By bypassing secondary markets, we ensure the absolute authenticity of every product. Every game is meticulously inspected upon arrival at our warehouse to ensure the shrink wrap is pristine and the box integrity is uncompromised before it is shipped to you.

We understand that manufacturing errors occasionally happen even with premium products. If you open your new game and discover a missing meeple, a misprinted card, or a damaged board, contact our support team within 30 days. We maintain a direct line with our publishing partners and will facilitate the dispatch of replacement parts directly to your door, entirely free of charge, ensuring your game is complete.

Absolutely. We treat board games as fragile collectibles. Every order is packed with generous layers of bubble wrap and suspended in sturdy, double-walled corrugated shipping boxes. We specifically design our packing process to protect the vulnerable corners of game boxes from transit impacts. Your masterpiece will arrive in the exact pristine condition it left our shelves.

Yes, orders can be cancelled for a full refund at any point before they are dispatched from our facility. Because we aim for rapid fulfillment, we recommend contacting our support email as quickly as possible. Once the shipping label is generated and the package is handed to the courier, standard return policies will apply.

While our primary logistics network serves the UK and Europe, we do offer specialized international shipping for our premium editions. International shipping rates are calculated dynamically at checkout based on the volumetric weight of the games. Please be aware that international customers are responsible for any local customs duties or import taxes levied by their respective countries.